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If unable to perform the standard ‘Factory data reset’ using the above steps, try the Alternate method by first powering the device off. With your device powered off, press and hold down the Volume up and Power/Lock buttons simultaneously until the screen lights up.Ģ. It is recommended that you save (backup) important data before proceeding.ġ.
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It will permanently erase all personal data, preferences, settings and content such as pictures, ringtones and apps that are saved to the device. Note: A Factory data reset will revert the device back to factory settings. To Factory data reset your device, swipe down from the Notification bar with two fingers then select the Settings icon > scroll to and select System > Reset options > Erase all data (factory reset) > Erase all data > select Erase all data again to confirm. This will erase all data on your device and restore it to factory settings. If a restart does not resolve your issue, you may need to perform a Factory data reset (Master reset).
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Note: Resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings. Swipe down from the Notification bar with two fingers, then select the Settings icon > scroll to and select System > select Reset options > Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS > RESET SETTINGS again to confirm. If you are having connectivity issues, you can try resetting your network settings. Note: If you are unable to access the screen to ‘Restart’ the device or if it becomes unresponsive, press and hold the Volume down and Power buttons simultaneously for 10 seconds until the device restarts.
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Press and hold the Power/Lock button, then select Restart. If a power cycle does not resolve your issue, perform a device restart. Press and hold the Power/Lock button on the right side of the device, then select Power off. To turn the device back on, press and hold the Power/Lock button until the screen lights up. Power cycling your device is the first step. There are multiple ways to reset your device if you are experiencing issues.